Restaurant Customer Satisfaction Surveys

Whether you own a fast-food restaurant, a dine-in establishment, or a chain of restaurants, our restaurant survey measuring customer satisfaction can provide you with the valuable data to make smarter business decisions.

Gauging satisfaction with a restaurant customer survey can tell you about the demographics of your customers and give you insight into what they really think about:

  • Food quality
  • Menu selection, pricing and value
  • Waiting times, promptness of service
  • Professionalism and friendliness of server(s)
  • Server’s knowledge of menu
  • Décor, Restaurant location
  • Overall restaurant experience

By assessing the wants and needs of customers – and then acting upon them – restaurants have continually found that satisfaction surveys encourage:

  • Repeat business
  • Positive feelings towards the restaurant
  • Increased recommendations by current customers
  • Increased spending within the restaurant

Based on our experience, we usually conduct Online Surveys or Telephonic Surveys with customers using our in-house telephonic survey unit. However, depending on the target market and your needs, we conduct Personal In-depth Interviews or Focus Groups Discussions with B2B customers.

For more about our research process, click here.