Keep your customers coming back and recommending your restaurant to others with help from restaurant customer satisfaction surveys; and facts about what they want, what they expect, and if they plan to return to your restaurant again. If results show that your restaurant does not meet your customers’ expectations, you’ll know exactly what areas to target for improvement.
Whether you own a fast-food restaurant, a dine-in establishment, or a chain of restaurants, our restaurant survey measuring customer satisfaction can provide you with the valuable data to make smarter business decisions.
Gauging satisfaction with a restaurant customer survey can tell you about the demographics of your customers and give you insight into what they really think about:
By assessing the wants and needs of customers – and then acting upon them – restaurants have continually found that satisfaction surveys encourage:
Based on our experience, we usually conduct Online Surveys or Telephonic Surveys with customers using our in-house telephonic survey unit. However, depending on the target market and your needs, we conduct Personal In-depth Interviews or Focus Groups Discussions with B2B customers.
For more about our research process, click here.