Patient Satisfaction Surveys

Taking this type of patient-centered approach to quality management is vital in today’s competitive healthcare environment. These surveys empower patients while presenting your organisation with honest, insightful feedback you can interpret and act upon.

Findings from patient satisfaction surveys can highlight opinions on:

  • Waiting times, waiting room environment
  • Thoroughness of medical exam
  • Patient-physician communication and interaction
  • Staff courtesy and compassion
  • Ease of getting appointments and referrals
  • Billing procedures and personnel
  • Facility access and parking
  • Desired new services

A patient satisfaction survey can help your organisation:

  • Improve patient loyalty
  • Increase referrals
  • Evaluate healthcare provider performance
  • Pinpoint areas for improvement

Based on our experience, we usually conduct Online Surveys or Telephonic Surveys with customers using our in-house telephonic survey unit. However, depending on the target market and your needs, we conduct Personal In-depth Interviews or Focus Groups Discussions with B2B customers.

For more about our research process, click here.