Customer Service Surveys

Customer service surveys measure the customer’s buying experience. They help businesses and organisations determine whether or not their service is meeting their customers’ expectations.

Understanding how your customers feel about doing business with you can assist your company in improving customer service strategies – and subsequently increase customer retention.

Our customer service surveys can include assessments on:

  • Overall customer service
  • Representative’s professionalism and competence
  • Response times, quality of response
  • Representative’s friendliness and attentiveness
  • Shipping and delivery, return policies
  • Phone and Internet support

Our customer service surveys can help your organisation:

  • Measure customer service levels
  • Improve customer retention
  • Pinpoint areas for improvement
  • Get actionable feedback at an affordable price

Based on our experience, we usually conduct Online Surveys or Telephonic Surveys with customers using our in-house telephonic survey unit. However, depending on the target market and your needs, we conduct Personal In-depth Interviews or Focus Groups Discussions with B2B customers.

For more about our research process, click here.