Increased competition in the marketplace has deemed customer service one of the most important factors customers look at when deciding which company to use. Often it may be the only thing that separates one company from the next.
Customer service surveys measure the customer’s buying experience. They help businesses and organisations determine whether or not their service is meeting their customers’ expectations.
Understanding how your customers feel about doing business with you can assist your company in improving customer service strategies – and subsequently increase customer retention.
Our customer service surveys can include assessments on:
Our customer service surveys can help your organisation:
Based on our experience, we usually conduct Online Surveys or Telephonic Surveys with customers using our in-house telephonic survey unit. However, depending on the target market and your needs, we conduct Personal In-depth Interviews or Focus Groups Discussions with B2B customers.
For more about our research process, click here.