Customer Satisfaction Surveys

With customers being ever more demanding in today’s world, keeping your finger on the pulse of customer satisfaction through continuous tracking surveys is more and more a common requirement.

Leading companies understand the importance of surveying customers. Not only are customer surveys quick and inexpensive to produce, findings from the surveys can help you develop customer loyalty and increase long-term profitability.

Our standard customer satisfaction surveys cover nearly every facet of customer feedback, including:

  • Overall satisfaction
  • Product-level satisfaction
  • Importance vs. satisfaction
  • Timeliness of delivery
  • Customer service process satisfaction
  • Returns and exchange process satisfaction

Based on our experience, we usually conduct Online Surveys or Telephonic Surveys with customers using our in-house telephonic survey unit. However, depending on the target market and your needs, we conduct Personal In-depth Interviews or Focus Groups Discussions with B2B customers.

For more about our research process, click here.