Financial Services

Negative views towards business financial services are common and customer experience and loyalty programs are becoming essential. Businesses that once focused on multinational clients and products are realising the importance of SMEs. We can help you to meet the needs of SMEs in the financial services sector. Working in partnership with you, we conduct customer satisfaction surveys and ensure your proposition is clear and differentiated in the eyes of your potential and current customer bases.

Financial Services Industry Experience

Case study: Improving Customer Satisfaction & Experience among Insurance Brokers

Outcome

The customer satisfaction survey provided research findings across many customer satisfaction and service dimensions as well as suggestions from the Brokers on how to improve areas of weakness. Results were compared with the previous years in the form of gaps analysis.